Our Services

IT Support Services

Mi-IT deliver reliable and responsive IT support services for your business technology systems, staff, devices and IT environment. Ad hoc support, managed services or managed cloud, no matter the size, we are here to partner with you to support your business.

Digital Transformation

Mi-IT integrate digital technology into all areas of your business to improve business operations and increase how you deliver value to your customers and enable technology to become the primary driver of business innovation.

Virtual CIO

Mi-IT can improve your IT service management through the implementation of policies, processes and supporting procedures to assist your IT department to design, plan, deliver and operate the IT services provided to your business.

Service Management

Mi-IT can improve your IT service management through the assistance in ISO Certification, implementation of policies, processes and supporting procedures to assist your IT department to design, plan, deliver and operate the IT services provided to your business.

Cloud Migration

Mi-IT are experts in migrating you from on-premises Servers to the Public Cloud including all your email, data, unified communications, business applications, infrastructure and web services.

Mobile Device Management

Mi-IT can implement security software to monitor, manage and secure employees' mobile devices, no matter the mobile service provider or mobile platform.

PC or MAC?

No matter the device, be it a laptop, tablet, desktop, server or even TV our team of experts can support and manage it and keep you connected so you can focus on running your business.

Video Conferencing

Gone are the days of travelling across the country for a business meeting, video conferencing is the new way of collaborating. If you want to reduce your travel costs, let us help you.

OUR IT SERVICE PACKAGES

All our plans include infrastructure monitoring and unlimited remote IT support. We look after you by stopping issues before they happen and getting you back up and running fast. That's why we have a 5 out of 5 customer satisfaction rating.

Essentials

SUPPORT

  • 24x7x365 "60 Second" Support Response

  • Bespoke Support Application

  • Microsoft & 3rd Party App Updates

  • Managed Anti-Virus / Anti-Malware

  • 24x7x365 Infrastructure Monitoring

  • Managed Premium Firewall

  • Unlimited Remote Support

  • Onsite Support @ VIP Rates

SECURITY

  • Password Management System

  • Simulated Phishing Attack @
    $1,495

  • Vulnerability Scan / Penetration Test @ $2,995

  • Essential 8 Compliance Level 1

MANAGEMENT

  • IT Documentation

  • Monthly Executive Report

  • Asset & Inventory Management Report @ $1,495

  • IT Budget Preparation @ $2,495

  • Technology Business Review Meeting @ Bi-Annual

TRAINING

  • Security Awareness Training

  • End User Training Program @ MSP Rates

  • Technology Adoption Session @ Annual

SERVICES

  • Office365 Standard License

  • Office365 Backup License

  • Monthly Human Backup Testing

  • BDR as a Service @
    From $199/month

Business

SUPPORT

  • 24x7x365 "60 Second" Support Response

  • Bespoke Support Application

  • Microsoft & 3rd Party App Updates

  • Managed Anti-Virus / Anti-Malware

  • 24x7x365 Infrastructure Monitoring

  • Managed Premium Firewall

  • Unlimited Remote Support

  • Onsite Support*

SECURITY

  • Password Management System

  • Dark Web Monitoring

  • Simulated Phishing Attack @
    Bi-Annual Charges

  • Vulnerability Scan / Penetration Test @ Bi-Annual Charges

  • Essential 8 Compliance Level 2

MANAGEMENT

  • IT Documentation

  • Monthly Executive Report

  • Asset & Inventory Management Report @ Annual basis

  • Annual IT Budget Preparation

  • Technology Business Review Meeting @ Quarterly

TRAINING

  • Security Awareness Training

  • End User Training Program

  • Technology Adoption Session @Bi-Annual

SERVICES

  • Office365 Premium License

  • Office365 Backup License

  • Monthly Human Backup Testing

  • BDR as a Service

  • Simulated Mock BDR Test @ Bi-Annual

Premium

SUPPORT

  • 24x7x365 "60 Second" Support Response

  • Bespoke Support Application

  • Microsoft & 3rd Party App Updates

  • Managed Anti-Virus / Anti-Malware

  • 24x7x365 Infrastructure Monitoring

  • Managed Premium Firewall

  • Unlimited Remote Support

  • Onsite Support*

SECURITY

  • Password Management System

  • Dark Web Monitoring

  • Simulated Phishing Attack @
    Quarterly Charges

  • Vulnerability Scan / Penetration Test @ Quarterly Charges

  • Essential 8 Compliance Level 3

MANAGEMENT

  • IT Documentation

  • Monthly Executive Report

  • Asset & Inventory Management Report @ Bi- Annual

  • Bi-Annual IT Budget Preparation

  • Technology Business Review Meeting @ Monthly

TRAINING

  • Security Awareness Training

  • End User Training Program

  • Technology Adoption Session @ Quarterly

SERVICES

  • Office365 Premium License

  • Office365 Backup License

  • Monthly Human Backup Testing

  • BDR as a Service

  • Simulated Mock BDR Test @ Quarterly

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